Tag Archives: customerservice

Air Costa, Where is your Customer Centricity?

Air Costa is a small, Vijaywada (India) headquartered airlines that seemed to have specialised on some routines (like Chennai-Jaipur, Chennai-Ahmedabad) connecting South India with some key towns in the North and West India. The airlines seemed to create a niche … Continue reading

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Is Twitter unable to address customer complaints?

Twitter is an amazing medium, with millions singing paeans of and thronging to it. We have seen refinements and enhancements that have made the Twitter experience of its users even better over a period of time! However, I am forced to write this p… Continue reading

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